Cancellation & Return Policy

Last updated on Dec 6th 2023

 

Cancellation Policy

Once you place an order you can cancel it only before the order is dispatched. If the order is dispatched you won’t be able to cancel the order.

If you had placed pre-paid order and canceled the order before your order is dispatched then the refund of your order will be initiated within 7 working days of your order being canceled.

 

Return & Refund Policy

Our Return policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a return or exchange.

We will reimburse You no later than 2 days from the day on which We receive the returned Goods.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Additional non-returnable items:

* No refund on customized printed products

* No refund on sale items

 

In order for the Goods to be eligible for a return, please make sure that:

* The Goods were purchased in the last 7 days

* The Goods are in the original packaging

* Pictures of original product

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

We offer easy return services, you don’t have to go anywhere. You can simply raise your issue and contact us at email:infotoestrand@gmail.com

 

There are certain fees 75 rupees applicable for transportation cost